Office Assistant

June 21, 2021
Minneapolis, Minnesota

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Position Summary:

Change Inc. utilizes the power of relationships and community to create educational, training and healing opportunities for children, youth, young adults and families so that they can achieve their highest ambition. We provide services for children and families in the Twin Cities through GAP School, the Community & School Collaborative, and Change Institute. Change Inc. lives the following values:

  • Relationships are the key to change. In all of our programming, we strive to create and enhance relational resources. We believe that a relationship with a caring adult is the key protective factor for a young person.

  • Cultural knowledge is critical to growth and healing. Utilization of cultural practice, tradition and wisdom is central to our mentoring and healing work.

  • Being in community is a critical resource for human development. We strive to be builders of community.

  • Working collaboratively with young people, families and communities to identify and address the needs they have identified is a key standard of our approach. We believe that everyone can learn, and people can solve their own problems.

  • Hope is an essential element to encouraging people challenged by poverty, racism, trauma and transition. We bring a strength-based, problem-solving attitude to our work removing barriers to success in school and life.

The primary duty is to coordinate activities of the Change Inc Community Mental Health Clinic. These include room scheduling, referral management, on-site training coordination, and data entry/monitoring support. The position will also service as liaison to the Change Inc. Board of Directors and support committee and Board meetings.

Essential Responsibilities:

1. Serve as Change Inc. Receptionist

o Welcome guests and clients

o Set tone for office and provide good first impression of the organization

o Maintain general upkeep of the premises

2. Organize and coordinate office operations and procedures

o Maintain Clinic referrals from website, phone calls, outside and internal providers

o Maintain monthly referral availability from participating Co-op and SBMH therapists

o Oversee Docusign for new client intake paperwork, credit card authorization on a daily basis, checking to see where needed follow-up exists, communicating to therapists as needed, and attaching completed documents to client file

o Coordinate scheduling of building resource use including therapy spaces, conference rooms, and any additional shared space

o Answer basic questions and redirect more complicated questions to billing department

o Coordinate training room schedule and support events

o Fax medical record documents as requested within established timeframe (determined by HIPAA protocol)

3. Other Responsibilities and Attributes:

a. Collaborate and cooperate with colleagues 

b. Work effectively with team members 

c. Work effectively independently 

d. Create positive, respectful work climate 

e. Solve problems 

f. Demonstrate high professional standards and work ethic 

g. Engage in your own growth and development 

h. Go the extra mile to help others and to build community 

i. Be an ambassador for Change Inc. and our mission 


§ Associate's Degree preferred; High School Diploma required

§ Demonstrated customer service experience and mindset

§ Demonstrated ability and skills to use Microsoft Suite 

§ Experience with data management CRM, EMR or Donor Database 

§ Demonstrated ability to communicate in a diverse cultural environment

§ Demonstrated ability for cultural competence

§ Able to pass criminal and sex offender background checks, after a conditional job offer

This position description is not meant to be all-inclusive. It defines the essential and critical position responsibilities only, which are subject to change at any time, with or without notice, due to business requirements, reasonable accommodation, or any other reason.

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Company Name:

Change Inc.


$35000 - $45000 Per Year

Job Category:

Administrative/ Support


Mental Health/ Crisis Intervention

Position Type:

Full Time


Entry Level


High School or Equivalent