Food Programs/Client Relations Assistant

February 25, 2021
Mound, Minnesota

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Job Title: Food Programs/Client Relations Assistant

Type: Non-exempt hourly

Hours: 21 hours per week

Tuesday, Wednesday, Thursday 9:00 am – 4:30 pm

Schedule includes a 30 minute unpaid lunch break

Compensation: $15 per hour

Reports to: Food Programs Manager


· If a WeCAN designated holiday falls on a regularly scheduled work day you will be paid for the time scheduled

· 4 weeks PTO- equivalent to 84 hours

· 3% Employer Simple IRA match after one year of continuous employment

· Health Care Stipend in place of health benefits

Organization Summary:

WeCAN is a community nonprofit that provides support services empowering individuals and families to reach stability and self-sufficiency. The clients that WeCAN serves are at or below 200% of the federal poverty guidelines. In our service area of western Hennepin County, made up of 12 cities, we are the only comprehensive social service provider. Our service offerings provide clients a holistic approach to address the many layers associated with poverty and homelessness. Please visit our website at for more information.

Program Summary:

The WeCAN Mobile Market provides fresh, healthy food to those that cannot otherwise access a traditional food shelf. The program also provides kid-friendly food bags to families during school-break times. The WeCAN Meals on Wheels program provides hot noontime meals and a well-check delivered to seniors and adults with disabilities by community volunteers. The focus of these programs is on seniors, individuals experiencing low income and those with disabilities or chronic health conditions.

Position Summary:

Tuesdays and Wednesdays are designated as primarily Mobile Market and Food Program support days while Thursdays will primarily be spent at WeCAN’s Front Desk Reception completing other program support. This role has the potential to change due to program expansion and/or increased client volume.

Supervisory Responsibilities: Food Program Volunteers

Major Duties and Responsibilities:

Mobile Market Deliveries- 40%

· Lead and work with volunteers to provide equitable services to Mobile Market clients.

· Assist with organizing and delivering food and personal care items.

· Report delivery issues, volunteer concerns, and client requests to the Food Programs Manager.

· Work with the Food Programs Manager to develop efficient delivery models to meet client needs.

· Distribute intake paperwork, reminders, and other important notices to clients.

Front Desk Reception and Office Support- 35%

· Answer the phone and direct callers to appropriate staff members, resources, referrals.

· Take curbside food recovery, personal care and birthday shelf orders, gather items, and distribute curbside to vehicles. Log curbside distributions.

· Accept in-kind and financial donations by completing required paperwork.

· Copy, fax, scan or print as directed by staff members or needed by clients.

· Assist staff as requested with mailings, copies, food recovery and special projects.

· Organize the Personal Care, Birthday Shelf and storage area as needed.

· Help with family support program intakes and tasks as needed.

· Light office cleaning as necessary.

Food Programs Support- 25%

· Organize freezers, refrigerators, food pantry shelves, and storage room.

· Accept and put away donations and food deliveries in designated locations.

· Assist in tracking data including pounds of food that enter and exit WeCAN.

· Assist in training new food programs volunteers on policies and procedures.

· Assist in managing community garden produce donations.

· Must gain and maintain ServSafe certification and Food Manager Certification within six months of hire.

· Assist with program outreach and expansion efforts as necessary.

· Update the curbside delivery with newly arrived food donations and recovery items.

· Pre-pack Mobile Market food bags, Kids Food Bags, Emergency Food Bags, pet food, and personal care items as needed.

· Deliver food, personal care items and Meals on Wheels meals to client homes as needed.

· Assist in maintaining the cleanliness of food storage area and code compliance with Hennepin County and ensure freshness of products on shelves, including taking out the garbage, recycling, and organics as needed.

· Check the dates of food on food shelves at least once monthly.

· Participate or attend community events as a representative of WeCAN.

· Monthly check-ins with the Food Programs Manager.

Other duties as assigned

Position Assessment:

· Clients are satisfied and receiving the support they need through the Mobile Market program.

· Volunteers are satisfied and receiving the support they need to complete their food program responsibilities.

· Shelves are maintained, clearly organized, and accessible.

· Through relationships with community partners, program feedback and trend data, services are adjusted to meet the needs of clients and the community.

Position Requirements:

· High School Diploma or GED.

· Ability to pass a background check.

· Have a valid driver’s license.

· Able to use office equipment including telephone and voicemail system, copier, printer, fax machine and scanner.

· Able to use MS Office Suite, (Outlook, Word, Excel) and general Internet.

· Ability to maintain client, donor and volunteer confidentiality.

· Have a mission for social justice and human integrity.

· Be a person with high energy, proactive, innovative and an independent problem solver.

· Have the ability to lift 40 pounds regularly.

· Ability to work with low-income clients in a non-judgmental, helpful and respectful manner.

· Be comfortable providing feedback, support and training to volunteers.

· Must adhere to all WeCAN COVID-19 related workplace policies and procedures.

· Ability to work occasional evenings or weekends.

· Experience working with volunteers a plus.

· Bilingual in Spanish or Russian a plus.

Physical Requirements:

· Ability to continuously sit, stand or walk.

· Ability to bend, squat, push, pull and lift often.

· Ability to lift up to 50 pounds occasionally.

Work Environment:

The majority of work completed at WeCAN will be in an office environment and include regular interactions with clients receiving services, volunteers, donors and other community members. It is expected that each of these interactions is done so with the highest levels of professionalism and confidentiality as required in the parameters of those relationships. These interactions may occur in person, on the phone, via e-mail or through the use of social media.

· Will work outside of the office within the community in places such as faith communities, restaurants, schools, community centers, apartment complexes, and clients’ homes.

· Will be required to interact with community members and may require small amounts of public speaking, being photographed for media use as well as appropriate use of social media as a marketing tool.

· Will include activities indoors as well as outdoors.

· May occasionally walk on slippery or uneven surfaces.

· May climb ladders.

· Will be required to drive as a condition of their employment. This aspect of the position includes driving the Mobile Market van or driving your own personal vehicle for work purposes.

To Apply:

Send a resume and cover letter to Sami Smetana (she/her), Associate Director, by March 14, 2021. Visit WeCAN’s website at or call WeCAN at 952-472-0742 with any questions.

People of color and people from underrepresented communities are strongly encouraged to apply. Western Communities Action Network, Inc. (WeCAN) is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, or status as a veteran.

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Company Name:

Western Communities Action Network (WeCAN)


$15.00 Per Hour

Job Category:

Customer Service, Direct Service/ Social Service, Volunteer Services, Food Service


Human Services

Position Type:

Part Time


Entry Level


High School or Equivalent