Family Services Manager - Ronald McDonald House Charities - Minneapolis

May 19, 2021
Minneapolis, Minnesota

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Mission

Ronald McDonald House Charities, Upper Midwest in partnership with our community, provides a comfortable and caring home-away-from-home that supports keeping families together and reduces stress during a child’s serious illness. RMHC-UM operates five locations across Minnesota, serving over 6,700 families a year, providing 76 overnight rooms, meals, and activities for families with kids facing a medical crisis.

Job Summary

Family Services Managers play a vital role in continuing our mission of providing a welcoming and comforting environment for families who are in midst of a healthcare crisis. Relief managers are needed to provide program services and to manage program operations during the weekends (both overnight and day shifts), holidays, and weekday shifts. Relief managers are critical to RMHC providing caring and compassionate services 365 days a year.

Primary Responsibilities

Guest/Program Management

Work closely with the Program staff to maintain smooth operation of facilities including safety and security, inventory management and general maintenance. Maintain space upkeep, assuring community, family rooms and common spaces are inviting, comfortable and functional.

  • Management of the day-to-day operations of the program, that includes in-take of new and returning families, tours of the house and assisting with family needs that arise

  • Management of the dynamics of the house and family behavioral issues in a compassionate and consistent manner

  • Frequently communicates and exchanges information both written and verbally with families, volunteers and Oak program staff

  • Work closely with director and other team members to accurately record and track usage of the program by families and volunteer hours

  • Work closely with volunteers and staff to ensure cleaning and disinfecting of the house common area and guest rooms are appropriately maintained

  • Other household maintenance duties as assigned


Support Volunteers and Cooks for Kids (CFK) Program - CURRENTLY PAUSED DUE TO COVID-19

  • Greet, supervise and provide basic orientation and task management to individual and group volunteers while volunteers are onsite to ensure they have a positive experience while providing services to RMHC

  • Prepare the meal if a Cooks For Kids volunteer group is not scheduled or does not show up


Expected Hours of Work

This is a part time occasional position averaging less than 20 hours per week. Shifts are primarily weekend days and overnights, holidays and occasionally weekday shifts. Relief managers must be available and able to commit to working an average of 1 full weekend shift a month and be able to work 2 holidays over the course of a year as well as respond to occasional on call requests for coverage.

Work Environment

Ronald McDonald House Charities Upper Midwest operates programs that provide services to families who have children receiving treatment in the hospital. We have a private overnight room for relief staff comfort and meals are available during shifts as well.

Preferred Education and Experience

  • Associate degree preferred.

  • Experience working in a nonprofit organization and management of volunteers preferred.

  • High tolerance for multi-tasking and interruption.

  • Ability to resolve interpersonal conflicts and determine needed components of risk management.

  • Ability to operate a computer and other office equipment such as a phone, copy machine and computer printer

  • Experience with or ability to learn software

  • Operates as a team player and able to work effectively with all employees and constituents of RMHC-UM

Competencies and Skills

  • Excellent verbal and written skills

  • Ability to maintain appropriate professional boundaries with families and volunteers

  • Ability to maintain confidentiality according to HIPAA and other relevant privacy regulations

  • Excellent interpersonal skills

  • Ability to take initiative and persevere through difficult situations

  • Ability to relate to people of diverse ages and backgrounds

  • Ability to work in a fluid environment with unexpected variations throughout the workday

  • Ability to manage details, organize and prioritize tasks

  • Compassion, kindness and the ability to work with families facing a health crisis or loss of a child

  • Willingness to get involved in the details, hands on, team player who will pitch in where/when needed

Physical Requirements

  • Perform cleaning tasks such as sanitizing, vacuuming, sweeping, mopping and cleaning the kitchen

  • Frequently load and unload carts, stock shelves in the laundry room and pantry, strip beds and remove laundry, make beds and take out trash weighing up to 50 pounds

  • Move about to provide tours to families, volunteers, donors and hospital partners

  • Wear a mask onsite, wash hands frequently, monitor body temperature and risk of illness each day


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Company Name:

Ronald McDonald House Charities - Upper Midwest

Salary:

$15.00 Per Hour

Job Category:

Program/ Project Management

Industry:

Housing/ Shelter

Position Type:

Part Time

Experience:

Entry Level

Education:

High School or Equivalent

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