Family Services Manager - Ronald McDonald House Charities, Duluth

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Ronald McDonald House Charities, Upper Midwest (RMHC-UM) in partnership with our community, provides a comfortable and caring home-away-from-home that supports keeping families together and reduces stress during a child’s serious illness or injury. RMHC-UM operates five locations in Minnesota---four in the Twin Cities and one in Duluth serving over 6,700 families a year, providing 76 overnight rooms, meals, and activities for families with kids facing a medical crisis.

Job Summary

Family Services Manager’s play a vital role in continuing our mission of providing a welcoming and comforting environment for families who are in midst of a healthcare crisis. Family Services Managers are needed to provide program services and to manage program operations during the weekends, holidays, and weekday shifts. Family Services Managers are critical by allowing RMHC-UM to provide caring and compassionate services 365 days a year.

Primary Responsibilities

Guest/Program Management

  • Work closely with the Program staff to maintain smooth operation of facilities including safety and security, inventory management and general maintenance. Maintain space upkeep, assuring community, family rooms and common spaces are inviting, comfortable and functional

  • Apply guidelines to determining eligibility, communicates with hospital staff, family registration and management of family issues

  • Provide oversight of the cleaning to ensure it is maintained to defined standards of cleanliness and maintenance. Work with volunteers, facilities and cleaning staff to ensure common space and guest room turnovers are efficient and complete

  • Frequently communicates and exchanges information both written and verbally with families, volunteers and hospital staff

  • Work closely with Manager and other team members to accurately record and track usage of the program by families and volunteer hours

Support Volunteers, Cooks for Kids (CFK) Program and Development Initiatives

Cooks for Kids Program (CURRENTLY PAUSED DUE TO COVID-19)

  • Greet, tour, educate and provide task management to volunteers about program services to ensure they have a positive experience while providing services to RMHC

  • Arrange/prepare the meal if a Cooks For Kids volunteer group is not scheduled or does not arrive

* Additional responsibilities during paused volunteer program due to COVID-19:

  • In cooperation with the Managers discretion, assistance may include meal planning, preparation, serving and/or organizing

Development Initiatives

  • When time allows and specific tasks are given for outreach and development of potential partnership

  • Engage in conversations with donors and volunteers to further RMHC-UM’s mission

Expected Hours of Work

This is a part time occasional position averaging less than 20 hours per week. Shifts are primarily weekend days and evenings, holidays and occasionally weekday shifts.

Family Services must be available and able to commit to working a minimum of three shifts a month, two holiday shifts a year and also able to respond to on call requests for coverage needs.

Work Environment

Ronald McDonald House Charities, Upper Midwest operates programs within three local pediatric hospitals in Minneapolis and St. Paul and one in Duluth, MN. Programs provide services to families who have children receiving treatment in the hospital.

Preferred Education and Experience

  • Associate degree preferred, Bachelor’s degree preferred

  • Experience working in a nonprofit organization and management of volunteers preferred

  • High tolerance for multi-tasking and interruption

  • Ability to resolve interpersonal conflicts and determine needed components of risk management

  • Ability to operate a computer and other office equipment such as a phone, copy machine and computer printer

  • Experience with or ability to learn software

  • Operates as a team player and able to work effectively with all employees and constituents of RMHC-UM

Competencies and Skills

  • Excellent verbal and written skills

  • Ability to maintain confidentiality according to HIPAA and other relevant privacy regulations

  • Excellent interpersonal skills

  • Ability to take initiative and persevere through difficult situations

  • Willingness to get involved in the details, hands on, team player who will pitch in where/when needed

Ability to relate to people of diverse ages and backgrounds

Ability to work in a fluid environment with unexpected variations throughout the workday

Ability to manage details, organize and prioritize tasks

Compassion, kindness, and the ability to work with families facing a health crisis or loss of a child

Physical Requirements

  • Frequently load and unload carts, stock shelves, strip beds and remove laundry, make beds and take out trash weighing up to 50 pounds

  • Perform cleaning tasks such as sanitizing, vacuuming, sweeping, mopping and general House cleaning duties when needed

  • Move about to provide tours to families, volunteers, donors and hospital partners

  • Wear a mask onsite, wash hands frequently, monitor body temperature and risk of illness each day

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Company Name:

Ronald McDonald House Charities - Upper Midwest


$15.00 Per Hour

Job Category:

Program/ Project Management


Housing/ Shelter

Position Type:

Part Time


Entry Level


High School or Equivalent