Family Program & Activities Manager - Ronald McDonald House Charities - Minneapolis

May 19, 2021
Minneapolis, Minnesota

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Ronald McDonald House Charities, Upper Midwest (RMHC-UM) in partnership with our community, provides a comfortable and caring home-away-from-home that supports keeping families together and reduces stress during a child’s serious illness or injury. RMHC-UM operates five locations in Minnesota---four in the Twin Cities and one in Duluth serving over 6,700 families a year, providing 76 overnight rooms, meals, and activities for families with kids facing a medical crisis.

Job Summary

The Family Programs and Activities Manager is responsible for the development, implementation, and coordination for all family programming and activities within the Ronald McDonald House Charities, Upper Midwest Programs. Programs and activities allow families, patients, and siblings to more easily manage stress, build a lasting community of support, and effectively adapt to their new environment while meeting their psychosocial and self-care needs.

Primary Responsibilities

Plan & Provide Support & Services Directly to Children/Families

 Design & Expand Family Programs

      • Work closely with the Director of RMHC-Oak Street, Director of Hospital Programs and Manager of Programs in the design and implementation of a comprehensive and consistent family services program within RMHC-UM.
      • Work closely with the Director of RMHC-Oak Street and RMHC School staff to identify the ever-changing family needs. Create programming that meets the needs expressed.
      • Recognize expansion opportunities and work with community partners, preferred vendors, and donors in coordinating family support activities within all of the RMHC-UM program locations.

Manage & Support Interns & Volunteers

  • Work closely with the volunteer department to recruit and train volunteers/interns to implement family programming and activities.
  • Supervise interns and ensure positive learning and growth opportunities.

School/Educational Assistance

  • Work closely with school staff to develop additional educational/program services based on House census and population.
  • Assist lead teacher in bi-weekly Sib Shop programing. Responsibilities include designing curriculum and guiding students through activities to promote self-care in a safe and supportive environment.
  • Work closely with school staff to manage the school lunch program.

Guest Management & Programming Assistance

  • Assist in the management of programs by providing back up support to staff, including guest management, House upkeep and volunteer management and supervision.

Budget Responsibilities

Manage the Family Programs/Activities budget

Expected Hours of Work

This is a 40 hour/week position. Hours of work are generally Monday through Friday and include evenings, weekends, and an on-call schedule due to programming needs.

Preferred Education and Experience

  • College degree required

  • Experience working with children of all age groups

  • Background in child life, recreation therapy, education, or creative arts preferred

  • High tolerance for multi-tasking and interruptions

  • Experience working with people of diverse ages and backgrounds

  • Computer proficiency

  • Works well under stress

  • Frequently communicates and exchanges information with families, volunteers, staff, and the public both written and verbally

  • Operates as a team player and able to work effectively with all employees and constituents of RMHC-UM

Competencies and Skills

  • Excellent verbal and written skills

  • Ability to maintain appropriate professional boundaries with families and volunteers

  • Ability to maintain confidentiality according to HIPAA and other relevant privacy regulations

  • Excellent interpersonal skills

  • Ability to take initiative and persevere through difficult situations

  • Ability to relate to people of diverse ages and backgrounds

  • Ability to work in a fluid environment with unexpected variations throughout the workday

  • Ability to manage details, organize, prioritize

  • Compassion and the ability to work with families facing a health crisis or loss of a child

  • Computer and general technology proficiency

Physical Requirements

  • Occasionally load and unload carts, stock shelves, attend to laundry, make beds, and take out trash weighing up to 50 pounds

  • Perform cleaning tasks when needed

  • Frequently moves about to provide tours to families, volunteers, donors, and hospital partners

  • Wear a mask onsite, wash hands frequently, monitor body temperature and risk of illness each day

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Company Name:

Ronald McDonald House Charities - Upper Midwest


$40000 - $43000 Per Year

Job Category:

Program/ Project Management


Housing/ Shelter

Position Type:

Full Time


Less than 2 years


Associate Degree