Ronald McDonald House Charities, Upper Midwest in partnership with our community, provides a comfortable and caring home-away-from-home that supports keeping families together and reduces stress during a child’s serious illness. RMHC-UM operates five locations in Minnesota---four in the Twin Cities and one in Duluth serving thousands of families a year, providing 76 overnight rooms, meals, and activities for families with kids facing a medical crisis.
The Community Engagement Coordinator is responsible for supporting the prospecting, cultivation, stewardship and retention of our Community Engagement portfolio. Additionally, this staff member serves as an integral ‘team player’ for fundraising and stewardship efforts across the Development Department, Volunteer Department, and for Senior Leadership staff. The Coordinator provides excellent customer service and serves as a stewardship liaison between RMHC-UM and donors and potential donors of all kinds and volunteers. The position will interface with our families, staff, donors, Board of Directors and the general public.
Provide support for community fundraisers, events, drives and campaigns through which RMHC-UM is a beneficiary.
Steward relationships and manage fundraising tasks by working in various platforms, systems and databases
Raiser’s Edge – donor database
Greater Giving – online auction software
Volunteer Hub – volunteer database
Work collaboratively with team to come up with social media content
Respond to inquiries of interested community members/constituents with excellent customer services, offering encouragement and support of any desire to support RMHC-UM’s mission.
Steward donor relationships and new fundraising initiatives such that individuals and organizations are inspired to reach and exceed their fundraising goals – serve as a lead contact in assuring outcomes.
Complete Development department requests pertaining to donation solicitations.
Research philanthropic and fundraising avenues to transform opportunities into actual support for RMHC-UM.
Serve as a staff lead for aspects of RMHC-UM signature events.
Provide special event support, including logistics and volunteer management.
Provide front desk support
Update information in the appropriate databases.
Provides updates related to third party or RMHC-UM software/fundraising/campaign platforms.
Responsible for stewarding donor relationships by working in Raiser’s Edge, VolunteerHUB, Microsoft Outlook programs and other applicable platforms.
Support RMHC-UM’s reception area, phone and administration needs.
Provide administrative support to the development team, while also supporting the organization’s leadership team.
Manage and track RMHC-UM’s Pop Tab Collection program, a core Community Engagement and fundraising platform for RMHC.
Provide support for Development, Community Engagement, Marketing/Communications and Volunteer Departments
Support and execute Community Engagement and volunteer related communications.
Coordinate and manage volunteers for special events; community fundraising events and campaigns.
Coordinate and manage administrative volunteers, group volunteers and interns
Give tours to various constituents including donors, potential donors, former families, and community partners.
Assisting families with daily needs.
Expected Hours of Work
This is a 40 hour a week, full-time position and hours of work are generally Monday through Friday. Night and weekend shifts expected
Preferred Education and Experience
Associate degree required, Bachelor degree preferred
Experience working/volunteering in a non-profit organization and management of volunteers
High tolerance for multi-tasking and interruptions
Desire and ability to work well as a team player and provide excellent customer service
Ability to constantly operate a computer and other office equipment such as a phone, copy machine, and computer printer
Experience with or ability to learn software such as electronic timeclock or spreadsheet software
Competencies and Skills
Excellent verbal and written skills
Excellent interpersonal skills including a keen attention to detail and ability to ‘hear’ constituents needs
Utilize organizational software and databases effectively and efficiently: Products include: Raiser’s Edge, NXT, VolunteerHUB, Greater Giving; as well as common Microsoft Office Products
Ability to take initiative and persevere through difficult situations
Ability to relate to people of diverse ages and backgrounds
Ability to work in a fluid environment with unexpected variations throughout the workday
Ability to manage details, organize, prioritize
Compassion and the ability to work with families facing a health crisis or loss of a child
Frequently load and unload carts, stock shelves
Perform event preparation and take down tasks, cleaning tasks
Occasionally move about to provide tours to families
$16.50 - $17.75 Per HourJob Category:
Housing/ ShelterPosition Type:
Less than 2 yearsEducation: