Assistant Program Manager - Ronald McDonald Family Room - Children's MN - St. Paul

July 29, 2021
St. Paul, Minnesota


Ronald McDonald House Charities, Upper Midwest (RMHC-UM) in partnership with our community, provides a comfortable and caring home-away-from-home that supports keeping families together and reduces stress during a child’s serious illness or injury. RMHC-UM operates five locations in Minnesota---four in the Twin Cities and one in Duluth serving over 6,700 families a year, providing 76 overnight rooms, meals, and activities for families with kids facing a medical crisis.

Job Summary

The Assistant Program Manager-Children’s Family Room operates as part of a team in the management and operation of the Ronald McDonald Family Room inside Children’s Minnesota in St. Paul (CFR). The Assistant Manager works cooperatively with all team members of the Ronald McDonald Family Room and RMHC-UM program teams to ensure that family needs are met and that families have top box satisfaction with RMHC-UM services. The Assistant Manager will work with members of the development, volunteer, facility, and finance/administration departments to meet other organizational goals.

Primary Responsibilities 

Guest/Program Management and Family Programming Assistance

  • Work closely with the Ronald McDonald Family Room Program Manager to maintain smooth operation of the facilities including safety and security, inventory management and general maintenance. In addition, maintain décor upkeep, assuring community, overnight rooms and common spaces are inviting, comfortable and functional.

  • Apply guidelines to determine eligibility and make decisions regarding Ronald McDonald Family Room operations in the absence of supervision including determining eligibility, working with hospital staff to assign overnight rooms, family registration and management of the complexities of families

  • Work with the Manager, volunteers, and hospital staff to develop programming that further supports families and develops relationships both internally and externally

  • Provide oversight of the cleaning to ensure it is maintained to defined standards of cleanliness and maintenance. Work with volunteers, facilities, and cleaning staff to ensure common space and overnight room turnovers are efficient and complete.

  • Frequently communicate and exchange information both written and verbal with families, volunteers, hospital staff and the general public

  • Work closely with Manager and other team members to accurately record and track usage of the program by families and volunteer hours.

Support Volunteers and Cooks for Kids (CFK) Program-CURRENTLY PAUSED DUE TO COVID-19

  • Greet and orient individual and group volunteers to Ronald McDonald Family Room and program tasks

  • Develop and adjust individual and group volunteer schedules

  • Work closely with the RMHC-UM volunteer department to coordinate and schedule CFK groups. Operate as the point of contact for all CFK inquires for the program. Communicate and coordinates with CFK volunteers about their upcoming volunteer event and provide informational updates as needed

  • Produce weekly CFK calendars for families, hospital staff and organizational announcement

  • Arrange/prepare the meal if a CFK volunteer group is not scheduled or does not show up

  • Ensure that volunteers have a great experience while onsite

  • Follow up with CFK groups to thank them for participating and work with them to schedule another date to serve

  • Record and submit monthly CFK statistics

* Additional responsibilities during paused volunteer program due to COVID-19:

  • In cooperation with the Managers discretion, assistance in the determination of daily food planning, preparation and serving

Expected Hours of Work

Monday-Thursday 2:00pm-10:00pm, Friday 9:00am-5:00pm

This is a 40 hour/week non-exempt, benefit eligible position that requires availability for weekdays, weeknights, and weekends due to programming needs. This position is required to be a part of an on-call schedule with the Program Manager that includes being available either in person and/or via phone for emergent needs.

Preferred Education and Experience

  • Associate degree required; Bachelor’s degree preferred.

  • Preferred experience working in a nonprofit organization and management of volunteers

  • Experience in a fast-paced environment where needs and priorities change quickly and frequently

  • High tolerance for multi-tasking and interruption

  • Ability to resolve interpersonal conflicts and determine needed components of risk management.

  • Ability to operate a computer and other office equipment such as a phone, copy machine and computer printer

  • Experience with or ability to learn software

  • Operates as a team player and able to work effectively with all employees and constituents of RMHC-UM

Competencies and Skills

  • Excellent verbal and written skills

  • Ability to maintain confidentiality according to HIPAA and other relevant privacy regulations

  • Excellent interpersonal skills

  • Ability to take initiative and persevere through difficult situations

  • Willingness to get involved in the details, hands on, team player who will pitch in where/when needed

  • Ability to relate to people of diverse ages and backgrounds

  • Ability to work in a fluid environment with unexpected variations throughout the workday

  • Ability to manage details, organize and prioritize tasks

  • Compassion, kindness, and the ability to work with families facing a health crisis or loss of a child

Physical Requirements

  • Frequently load and unload carts, stock shelves, strip beds and remove laundry, and take out trash weighing up to 50 pounds

  • Perform cleaning tasks such as sanitizing, vacuuming, sweeping, mopping and general House cleaning duties when needed

Move about to provide tours to families, volunteers, donors, and hospital partners

Wear a mask onsite, wash hands frequently, monitor body temperature and risk of illness each day

Major Challenges

  • Maintaining professional boundaries, confidentiality, and self-care in an emotionally difficult position

  • As an onsite employee, limit potential exposure to COVID-19

Ronald McDonald House Charities, Upper Midwest is an equal opportunity employer and at will employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Further, RMHC-UM takes affirmative action to ensure that employees are treated during employment without regard to any of these characteristics.

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Company Name:

Ronald McDonald House Charities - Upper Midwest


$16.00 - $17.00 Per Hour

Job Category:

Customer Service, Program/ Project Management, Direct Service/ Social Service


Human Services

Position Type:

Full Time


Less than 2 years


Associate Degree